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Just Eat has become the first company in Italy to directly employee it’s couriers as a subordinate worker

The company have chosen Zeta Service, to support its in-house payroll team to provide accurate and timely payments to their couriers, plus support with labour consultancy and administrative practices.

Zeta Service specialist for 18 years in payroll, staff administration, labour consultancy and HR consultancy, has become the exclusive partner for Italy for the HR administration of Just Eat, part of Just Eat the first food delivery operator that have decided to regularise the position of its riders.

This is an operation with a high social value of which Just Eat has chosen to be a pioneer, designing a new vision and a new landscape for the food delivery sector. A far-sighted choice that has put the workers at the centre of its strategy and which hopefully will trigger a process of emulation by other competitors.

For this important step, Just Eat has chosen to have by its side an example of excellence in employee management, Zeta Service, founded by Silvia Bolzoni and led together with her sons Debora and Ivan Moretti, elected as the happiest company and several times at the top of the Great Place to Work® ranking (also on the European one) for its positive and stimulating work environment, and, in addition, also in several rankings of specific categories: millennials, women and innovation.

As of March 1st, 2021, Zeta Service started managing for Just Eat payroll, labour consulting and administrative practices, supporting the client in the hiring of more than 6 thousand workers. This operation allows riders to enjoy fair contractual conditions and protections such as hourly fee, contract diversification (full-time, part-time and on-call), paid holiday, sick-leave, maternity and paternity leave, night work allowance, public holidays, insurance coverage, the supply of free safety equipment, mandatory training and pension rights.

Ivan Moretti – Executive Board Member

We believe that the one of Just Eat is an ethical and responsible choice, an investment in people that, as our experience and history has taught us, will lead to excellent results. – Says Ivan Moretti, Board Member of Zeta ServiceOur team is enthusiastic about the project and this partnership has been welcomed with great joy, especially for its social value”.


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